CandidPro product updates

Provider Portal

Order retainers and replacement aligners easily in the Candid portal

What's new? We've made it easier for you to order retainers and replacement aligners in the Candid Portal! Simply navigate to the new "+ Order a retainer or...

December 12, 2022

CandidApp

Send patients CandidApp activation emails directly from CandidMonitoring

What's new? In the CandidMonitoring platform, you can now directly send and re-send CandidApp activation emails to your patients when needed. Why did we make...

November 29, 2022

Case Submission Redesign

Updated "intake forms" for easier case submission

What's new? "Intake forms" will now be referred to as "Treatment details" and require fewer questions (from 13 down to 6) to be answered in order for you to...

November 15, 2022

Treatment Planning Redesign

Improved orthodontist notes visibility in Treatment Plans

What's new? No more digging around! With this update, orthodontist notes will now be displayed directly beneath the Treatment Plan you are reviewing, so you...

October 25, 2022

Case Submission Redesign

A simpler process for creating teen and youth cases

What's new? When creating a new teen and youth case, the portal will no longer require a second email address for guardians of teen and youth patients. Why...

October 13, 2022

Initiate additional aligner cases in the Candid portal

What's new? We've simplified the process for initiating refinements cases so you can now make additional aligner requests in the Candid portal: Request...

September 28, 2022

Shipping enhancements for more streamlined ordering

What's new? Patient shipping information will now be captured at treatment plan approval instead of patient case creation. Patient home address - We've added...

September 28, 2022

Help Center now available

What's New? We've created a new page within the doctor portal that contains many different resources that may be helpful while using Candid. There are 5 main...

August 8, 2022

Manage patients more easily with our improved Action Items page

What's New? Two new sections have been added to the Action Items dashboard of the doctor portal, “Materials rejected” and “Needs clarification”. When you...

July 14, 2022